Frequently Asked Questions
General Questions
What is My Best Client Gift?
My Best Client Gift is a simple app that allows auto sales and real estate professionals to create and send personalized gift mugs featuring a client's vehicle or house photo on the front and the sales professional's business card on the reverse. For auto sales, the back of the mug also displays "Congratulations" along with the year, make and model of the vehicle. For real estate sales, the back of the mug also displays "Congratulations" with the month, day, and year of the house closing.
Who is My Best Client Gift designed for?
The app is designed for automobile sales professionals, real estate agents, brokers, and other professionals who want a memorable way to thank clients and encourage referrals.
Why choose a personalized mug as a client gift?
Unlike many promotional items that are quickly discarded, a personalized mug is useful, memorable, and keeps your name visible to clients for years.
Ordering & Personalization
What appears on the mug?
The front of the mug features your client's vehicle or property photo. The back features your business card and details of the vehicle or house(see "What is My Best Client Gift").
Can I personalize each mug for a different client?
Yes. Each order can be customized with a different client photo while keeping your business card branding consistent. You only add your company information and business card image one time.
Do I need design experience?
No. The app guides you through the process of uploading your photo and business card images.
Are there any tips or guide lines in the app?
Yes, there are simple process tips, demonstrations, and short tutorials at the click of a button if needed.
Shipping & Delivery
Can the mug be shipped directly to my client?
Yes. You can have the mug shipped directly to your client or shipped to your office, dealership, or agency.
How long does production and shipping take?
Most orders are produced and shipped within 2–3 business days, although actual delivery times may vary by destination. Average time from order to production and delivery is approximately 7 days.
Do you provide tracking information?
Yes. Tracking information is provided when available after the order has been fulfilled and shipped.
Returns & Support
What if there is a problem with my order?
If your order arrives damaged or there is a production issue, please contact support and we will work with you to resolve the problem.
Where can I find your return and refund policy?
Our complete Return & Refund Policy is available through the website and within the mobile app.
How do I contact support?
Visit our Contact Us page or email support for assistance with orders, account questions, or technical issues.